TECHNICAL SUPPORT REQUEST TEMPLATE


Use this template when requesting assistance with the Aion Nostalgia client, launcher, account access, connection or another technical problem.

Before creating a support request:

  • Restart your computer and internet connection.
  • Restart the launcher and use its repair or file-verification option, if available.
  • Make sure your antivirus or firewall is not blocking the launcher or game client.
  • Check whether the server is undergoing scheduled maintenance.
  • Search the forum to ensure that the problem has not already been reported.
  • Create a separate topic for each unrelated problem.


Topic title format:

[SUPPORT] Short description of the problem


Example:

[SUPPORT] Game closes after selecting a character


TECHNICAL SUPPORT FORM


Character name:
Enter the affected character’s name, if applicable.

Problem category:
Launcher / Client / Login / Connection / Account / Installation / Update / Performance / Crash / Website / Other

Date and time encountered:
Include your time zone if possible.

Problem description:
Clearly explain what happened and when the problem began.

Exact error message:
Copy the complete error message here. Do not write only “it does not work.”

Paste the error message here.


Steps that cause the problem:

  1. Describe the first action.
  2. Describe the next action.
  3. Explain when the error occurs.


How often does it happen?
Every time / Frequently / Occasionally / Happened once

What have you already tried?
List any troubleshooting steps you have already completed.

Operating system:
Example: Windows 10 64-bit or Windows 11 64-bit

Computer specifications:
Provide your processor, memory and graphics card if the problem involves crashes, performance or graphics.

Internet connection:
Wi-Fi / Ethernet / Mobile connection

Country and internet provider:
Required only for connection, latency or routing problems.

Security software:
List your antivirus, firewall or other security software.

Screenshots or video:
Attach clear evidence showing the error, if available.

Relevant logs:
Attach the appropriate launcher or game log files. Remove passwords, email addresses, access tokens, public IP addresses and other private information before posting.

Additional information:
Include any other details that may help the staff investigate the problem.

ACCOUNT SECURITY NOTICE


Never publish your password, recovery information, payment details, authentication codes or complete email address.

Aion Nostalgia staff members will never ask for your password.

Account ownership, payment and security problems must be reported privately to a Game Administrator. Public forum posts containing sensitive information may be removed for your protection.